Page 1 of 1
VRCE GP Student Hospital-Specific Questions
Your First Name
*
Your Last Name
*
Your Email
*
Your Hospital
*
Interview your doctors. Use the blank open text field after this initial set to complete all of the doctors in your practice.
Name
*
DVM or VMD
*
Where they went to school
*
Specialties or special interests
*
One task you as the CSR can do to help their day run soother
*
*
Is your hospital AHAA Accredited? If so, what role do you play in that process?
*
Are your CSRs allowed to give hospital tours to clients?
*
What areas of your hospital should be highlighted to make the practice unique and stand out?
*
List as many abbreviations as possible that you use as a CSR. These can be ones made in medical records, notes to team members, prescriptions, etc.
*
What cleaners are used at your hospital? List them here along with their contact times and what they are used for.
*
Upload any cleaning protocols you find useful here
Click to choose a file or drag here
How are phone messages handled at your hospital? What are your hospital-specific protocols?
*
What are the specific rules your hospital follows for appointment booking for the following appointments?
*
*
*
*
*
*
*
*
What are your hospital's policies for each of the following situations? Pets need to be seen for wellness, sick pets, emergency, and recheck appointments.
*
What can be filled by a CSR? What items need to be verified before authorizing medication refills?
*
What client or patient information can you release to anyone other than the listed owner?
*
When a client is being negative, when do you bring your supervisor into the conversation?
*
If a client requests records to be sent to another hospital, what steps do you take to attempt to save the client?
*
What medical information can be discussed at the front desk? When do you escort the client into a room for a technician or DVM?
*
What sorts of medical questions should you be able to answer as a CSR, and which questions need to go to a Tech or Veterinarian?
*
As a CSR, can you give a client a canned prescription diet of the same type if the doctor only ordered dry food? And vice versa, or does that need to be approved by the veterinarian?
*
When a client leaves a message for a veterinarian, is there a time frame for you to give the client a call-back window?
*
What is allowed for patient handling at the front desk? Do the CSRs weigh all animals? Just dogs? Does the CSR escort the client and patient to a room?
*
How are appointments handled for clients who request specific doctors?
*
How are emergency appointments handled?
*
How are same-day walk-ins scheduled?
*
Talk a little about your hospital. When was it founded? Has there been any name changes? Is there any specific history about the building? Is the hospital celebrating any major milestones? Are there any interesting facts that would "wow" a client?
*
What information must you collect in your role for a hospital admission?
*
What is your role in triaging patients?
*
What is expected of you during a hospital discharge?
*
What is your hospitals policy for getting injured at work? List the steps you should take.
*
Does your hospital have exam rooms stocked with different items for different patients? If so, please describe.
*
What are your hospital's call-back rechecks, reminders, and recall standards?
*
Does your hospital have a way of dealing with difficult clients? Does management get involved at a specific point?
*
What is your hospital’s dress code for CSRs?
*
What should you do if you catch a prescription mistake?
*
What are CSRs responsible for at your hospital regarding prescription and medication handling?
*
What responsibilities do you have in animal restraint? Do you weigh patients? Help hold for anything? Help clients in and out of cars?
*
What areas of your role do you feel that you excel in?
*
What areas of your role do you feel you could improve your skill set in?
*
Submit
