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VRCE Specialty & ER Student Hospital-Specific Questions
Your First Name
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Your Last Name
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Your Email
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Your Hospital Name
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Interview your doctors. Use the blank open text field after this initial set to complete all of the doctors in your practice.
Name
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DVM or VMD?
What other letters indicate their specialty?
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Where they went to school
and did their internship and residency? Graduation years for each.
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Specialty if they are board-certified specialists
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Specialties or special interests if they are not board certified
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Is your hospital AHAA Accredited? If so, what role do you play in that process?
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One task you as the CSR can do to help their day run soother
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Are your CSRs allowed to give hospital tours to clients?
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What areas of your hospital should be highlighted to make the practice unique and stand out?
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What are your hospital policies for each of the following? Use the box to type or use the file uploader
What medical information can be discussed at the front desk? When do you escort the client into a room for a technician or DVM?
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When do you bring your supervisor into the conversation?
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When a client is being negative, what is your plan?
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What client or patient information can you release to anyone other than the listed owner?
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Pets needing to be seen for wellness, sick pets, emergency, and recheck appointments.
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If a client requests records to be sent to another hospital, what steps do you take to attempt to save the client? (exception records to a specialty center)
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What sorts of medical questions should you be able to answer as a CSR, and which questions need to go to a Tech or Veterinarian?
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As a CSR, can you give a client a canned prescription diet of the same type if the doctor only ordered dry food? And vice versa, or does the veterinarian need to approve that?
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Who should you report to if bitten or scratched at work? Are there forms to fill out?
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Please list any medical abbreviations you use in your day to day. Are there any you struggle with remembering?
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Are you responsible for helping the pDVM look good or nurturing the relationship between the pDVM and your hospital?
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What cleaners do you use? Where are they used? What are their contact times? Are there any dangers you need to be aware of while using them? Upload any protocols in the file upload that you may have.
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Click to choose a file or drag here
What key components need to be asked and obtained during an emergency phone call?
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What information must be obtained while taking a message for one of your specialists?
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Does your hospital have a way of dealing with difficult clients? Does management get involved at a specific point?
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What is your hospitals dress code for CSRs?
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What are you responsible for at your hospital regarding prescription and medication handling?
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What is the protocol if you catch a prescription mistake?
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What are your hospital's protocols for obtaining and importing medical records into the system? Do the CSRs need to notify the specialty department when records are received?
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What protocols are put in place for all of the different appointment types at your hospital? How are different departmens scheduled?
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Talk about your hospital. When was it founded? Has there been any name changes? Is there history of your building? Are you celebrating any major milestones? Are there any interesting facts you would relay to clients?
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What are your responsibilities surrounding STAT triages? Do you use a decision tree?
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What part do you play in CPR/DNR discussions or actions
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What are your hospital's protocols for admitting patients?
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What are your hospital's protocols for discharging patients?
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What is your hospitals policy if you are injured at work?
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Submit
