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GP You Are Important Module

Complete the following questions after you have finished the "You Are Important" Module. These questions are required to be completed as part of the VRCE program.

The Important Role of a CSR in the Practice

The CSR role is one of the most important in the veterinary hospital. What do you believe are the specialized skill sets CSRs must have to excel at their job?

Why is taking this program important to you? Post your answer in the “VRCE General Practice Study Group.” Select the date of your post here.

Discuss ways to improve your oral and written communication skills with your manager or front desk lead. Make your notes here.

Interview all the doctors within your practice. Find out what school they went to and what their experience was like. Make those notes here. Also, note if they are a DVM or a VMD.

Smiling while answering the phone is essential. But why? Does it make a difference? Do you think people can tell? Write down your thoughts.

Upload a picture of your comfort room if your clinic has one to the "VRCE General Practice Study Group." Title it "Comfort Room" and share what makes your comfort room unique. Select the date of your post.

List a few highlights of the hospital areas below that should be shown to clients.
Lobby:

Exam rooms:

Treatment area:

Kennel:

Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.

Mental Health

Post in the “VRCE General Practice Study Group.”: how you can help improve your well-being and make yourself a priority. Share the date of your post here.

What did you learn from taking the ProQOL assessment? How can you implement what you have learned?

Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.

When you are satisfied with your responses, select the "SUBMIT" button, and then you will be able to select the "COMPLETE & CONTINUE" button.