Specialty & ER Ethics and Safety Module
Complete the following questions after you have finished the "Ethics and Safety" Module. These questions are required to be completed as part of the VRCE program.
Confidentiality and Accuracy: Records, Files, and Computer Maintenance
Think about ways your hospital protects clients’ privacy. In what ways can your hospital improve privacy protection? What rules does your hospital have for sharing client information?
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
Professionalism In The Workplace
Make a list of what is considered professional dress and behavior at the front desk. What are your hospital’s specific policies?
How can stay out of gossip in the hospital and why does that benefit you professionally and personally?
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
The Disaster of Missed Details
How can missed details cause major issues in your hospital? What can you do to ensure you do not miss those details?
After reading the story of the two Schnauzers, what could have been done differently?
Create a situation of a missed detail and post it to "VRCE Specialty & ER Study Group" Titled “Missed Detail Situation.” Select the date of your post here.
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
Managing Referral Records
How early do you call for medical records for a scheduled specialty appointment? When do you call for a second time if the records are not sent?
When you receive medical records from an rDVM, what steps do you take to ensure the information gets uploaded and the correct department is notified?
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
Occupational Safety Procedures
Walk around your hospital and document items with an OSHA label. Refer to the MSDS sheet to find the precautions. Document 5 you might encounter as a CSR.
Take a picture of an item with an OSHA label that you found at your clinic. Post the picture to the "VRCE Specialty & ER Study Group" and title it “OSHA Label.” Select the date of your post here.
What is your hospital's policy if you are injured at work?
What are some zoonotic diseases you will encounter as a CSR?
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
When you are satisfied with your responses, select the "SUBMIT" button, and then you will be able to select the "COMPLETE & CONTINUE" button.