Specialty & ER You Are Important Module
Complete the following questions after you have finished the "You Are Important" Module. These questions are required to be completed as part of the VRCE program.
The Important Role of a CSR in the Practice
The CSR role is one of the most important in the veterinary hospital. What do you believe are the specialized skill sets CSRs must have to excel at their job?
Why is taking this course important to you? Post your answer to the "VRCE Specialty & ER Study Group" after compiling your thoughts below. Label the post “VRCE is Important”. Select the date you posted here.
Create a post in the VRCE - Specialty & ER Study Group about a time you had to problem-solve as a CSR. Title it “Problem Solving.” Select the date of that post below.
Does your hospital have a referral coordinator? Describe the primary job responsibilities for this role in your hospital. Write your findings below.
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
Key Differences Between Specialty and General Practice
Role-play with a coworker options that you can give a client if they are unhappy with their pDVM, without bad-mouthing the pDVM, and informing the client you can not see them for routine care. Write 2 discussion points on the "VRCE Specialty & ER Study Group" titled “Respectfully Inform a Client.” Select the date of your post here.
How many doctors/specialists do you have at your hospital? How does the number of doctors/specialists play a role in your job as a CSR?
Think about using reflective listening at your hospital as a CSR. Write down those thoughts and examples here.
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
Bullying in the Workplace
Create a post on the "VRCE Specialty & ER Study Group" about a difficult time you have had with a specialist. How was it handled and rectified? Title this post Conflict with a Specialist”. Select the date of your post here.
Mental health is extremely important, especially in a high-stress job such as specialty and emergency medicine. Create a post in the "VRCE Specialty & ER Study Group" on how you can decompress from the stressful position you have. Title this post “Stress in Veterinary Medicine.” Write the date of your post here.
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
What did you learn from taking the ProQOL assessment? How can you implement what you have learned?
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
Benefits of Cross-Training and Career Advancement
Post to the "VRCE Specialty & ER Study Group" a task that you perform as a CSR, which is considered a cross-trained skill. Title the post “Cross-Trained”. Select the date of your post here.
Please detail three (3) ways that you will apply what you've learned from this course on your next shift working at your hospital or three (3) things you will do differently on your next shift.
When you are satisfied with your responses, select the "SUBMIT" button, and then you will be able to select the "COMPLETE & CONTINUE" button.